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Refund Policy

Returns & Refund Policy

1.You are welcome to return products for a refund if they are; 

(1) Deemed faulty, 
(2) Damaged, 
(3) Have missing parts, 
(4) Incorrect product/s were sent to you in error
(5) Due to the following reasons, including but not limited to; product does not fit, change of mind, product is no longer required, or is unsuitable etc. 
Products being returned need to be in a resalable condition; with original packaging intact. Please include your proof of purchase with the return of goods.


2.Customers can contact our Sales Support team via Email @ sales@bhtiles.com.au regarding a return, or make contact via Online Chat, Phone.


3. Return/Exchange is flexible depending on the status of the product/s.
3.1  Products in Unused and Resalable Condition:
You have 365 days to return your purchase for a full refund, as long as the product is in original condition, no writing or damage to the packaging, uninstalled and resalable condition. Feel free to contact us within 1 year of receipt regarding the return, the team will reply and advise the return/exchange process.
3.2  Product has been installed, however still in OK condition, Come with all parts. 
1-3 Months: Can return for refund, NO 'Restocking fee' will apply.
3-12 Months: Accept returns. A 15% 'Restocking fee' will apply and the team will refund less than 15% restocking fee.
Over 12 months: Return and Refund WILL NOT be accepted unless the product is deemed defective. 
Please Note: Days should be counted from the original date of purchase, or, for any back ordered items from the date item/s were received.

4. BAOHUA is not liable for any incidental, indirect, consequential, or damages of any nature and from the sale of the products

5. Warning:
5.1  Custom orders and Special orders are NOT RETURNABLE and CANNOT BE CANCELLED for any reason once placed due to the custom and made to order processes involved.

5.2  Some restrictions will apply to bulk orders/deliveries. If the total return amount is Over $5000 including freight cost, 15% Restocking Fee will be applied accordingly, refund will be made after deducting 15% restocking fee.

BAOHUA Returns Policy

  1. All customers must contact us via emailwithin 10 days after receipt in regards any return. We are not liable for any return if customers simply only change mind or order by mistake. Customers need to pay return postage plus 15% restocking fees among with original package and all accessories.

  2. We are not responsible for any return postage cost for any warranty claim under our company’s policy. Should you have any issue you might want to raise up with us, please feel free to contact us at any time. If we received an item without an email notification, a return will not be process.

  3. Upon receipt of the item and completion of our inspection, a refund or replacement will not be processed. If the order is found to be defective, we can either grant a full refund (Paypal or bank transfer), or a replacement with no additional cost. If the order is not found to be defective and we grant a refund, 85% of your original payment. Our warranty does not apply to products that has been misused, modified, repaired or abused by anyone. Myhomeware products reserves the right as final authority an whether the products should be replaced or refunded.

  4. BAOHUA will not be liable for any incidental, indirect, consequential, or damages of ant nature and from the sale of the products.

  5. If your purchase was made online (including Click & Collect) you may choose to return to our online store. Visit your BAOHUA Account to print your returns label. Complete your returns form and pack together with the items you would like to return. Attach your returns label and post. Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order. If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.