Above Counter Square Basin Gloss White

We have been striving to providing customers with high-quality products and good customer service. We hope to make more customers purchase our products, and let our products enhance their homes for comfort and stylish living.

By using our website and the related features, we will send direct updates of premium product information to the email address you provide, with your express consent. You may unsubscribe at any time.

We will try to resolve any issue that occurs to reduce your concern. We have corresponding warranty policy and detailed description according to the product category, and this helps to cover the manufacturer’s fault and other issues that may arise within the warranty period. Please feel free to contact us when you have any questions regarding the products, or regarding to your order.

Our Shipping Terms as the follow:

For Standard Delivery:

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off as soon as possible.

After order has been shipped, standard shipping time normally take up to 2 - 7 business days in metro areas (all states), and 7 - 15 business days in regional areas (all states). The actual delivery time will depend on the courier that carries your parcel.

*Please Note: All orders will be processed and sent as soon as possible after received.  Timeframe estimates from when the parcel is sent and only account for Business Days. We will do our best to ensure delivery within estimated delivery time, these do not include delays that outside our control. Factors such as public holidays and peak delivery times might cause delays.

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase the delivery timeframe marginally.

Missed Delivery
If a scheduled delivery is missed due to the recipient not being available at the designated location during the agreed delivery time, an additional re-delivery fee may be applied. We kindly ask our customers to ensure they or an authorized representative are present at the delivery location at the specified time to avoid these additional costs. Any extra charges will be communicated and agreed upon prior to the second attempt of delivery.

Additional charges may apply under certain circumstances in addition to the base delivery fees. These special conditions include but are not limited to:
Elevator/stair delivery: If the delivery location requires the use of stairs, or if the location is not directly accessible by elevator, this will increase labor and time costs.
Difficult delivery locations: If the delivery location is particularly hard to reach, or if it requires more than one person to safely deliver the goods, this will require additional resources.
Please note that these circumstances will result in extra delivery fees. These charges will be evaluated on a case-by-case basis and, if applicable, will be billed separately to the customer in a supplementary invoice. We appreciate your understanding and cooperation on these matters.

For Pick up:

All orders will be processed as soon as possible as we know how important it is for you to get the items promptly. Once your order is ready for pick up, we will email you with the booking number, including all the details so you may collect from our store in time.

If the order includes any back ordered items, our Online Customer Service Team will contact you via email, or phone calls, to keep you informed.

Regarding Returns:

If the product is deemed defective, damaged, missing parts or incorrect, feel free to contact our Customer Service Team through live chat, emails or phone calls, to raise a return/refund request. You can as well fill in the online return form directly through our website. We understand that there might be delays, however it is recommended to check the items as soon as possible after you received them, and to contact the team in regards of the return/refund within 30 days of receipt. This will assist us to process your return/refund request in a more efficient way.

Your pleasant shopping experience with BAOHUA is our constant pursuit, this makes us continuous providing great products and good service. Your positive feedback as well will keep us improving, and keep up the good work in the future.